In TotalEnergies’ view, dialogue with its internal and external stakeholders is essential for the Company to conduct its business responsibly and integrate the long-term challenges of sustainable development in its strategy and policies.
This dialogue contributes to the identification of the main risks and impacts of the Company's activities, and more broadly to a better understanding of changing trends and the main societal expectations of each of the major categories of stakeholders: employees, suppliers, customers, investors, professional associations, civil society, and public authorities. It is also a prerequisite to ensuring that the Company is firmly integrated in its host regions, as well as an effective tool for identifying ways to generate value at the local level.

TotalEnergies organizes discussion channels in order to dialogue with all stakeholders and pays particular attention to any controversies raised on the ground, all over the world, TotalEnergies works hand in hand with civil society including local NGOs, the business world and public authorities. These relationships enable the Company to identify priority needs and contribute to taking a responsible approach in its operations.

Dialogue with Stakeholders at the heart of our strategy

Mapping of TotalEnergies’ Main Stakeholders

With more than 100,000 employees, a network of over 100,000 suppliers and a presence in about 120 countries spanning five continents, TotalEnergies maintains regular dialogue in order to understand the expectations of its stakeholders, whose needs may vary.

Social dialogue: an essential commitment to the success of our transition

TotalEnergies encourages and maintains regular dialogue with employees and their representatives. In countries where employee representation is not mandatory under local legislation, the creation of a body to foster dialogue is proposed. In Europe, the TotalEnergies European Works Council serves as a forum for informing and regularly exchanging views with employees and their representatives about the Company’s strategy, its workplace, and economic and financial situation, as well as on sustainable development, environmental and social responsibility and safety. As a member of the worldwide Global Deal initiative, we share our best practices in terms of social dialogue with the other member companies.

Investors: ongoing demanding and fruitful dialogue

We deeply value the dialogue with all our shareholders, with whom the members of the Executive Committee, the Lead Independent Director and the Investor Relations team regularly engage about the Company’s strategy and sustainability policy.

Regular dialogue with local stakeholders

TotalEnergies promotes dialogue with local stakeholders to develop constructive and transparent relationships with them. To this end, TotalEnergies’ internal reference framework requires affiliates to engage in a structured, ongoing process of dialogue with stakeholders to keep them informed and hear and address their concerns and expectations. It also requires affiliates to report on mitigation actions or compensation, measure their satisfaction and identify ways the affiliates can improve their community outreach. This commitment to local dialogue puts special emphasis on residents and communities located near Company facilities. These measures to structure its dialogue processes with its stakeholders also aim to ensure that their warnings or grievances are gathered and addressed quickly and that potential controversial situations are defused.

Dialogue with NGOs at the local and central levels

A structured dialogue with stakeholders is established and maintained, primarily at local level. Affiliates manage relations with civil society and are encouraged to engage in dialogue with non-governmental organizations (NGOs).

Additionally, relevant divisions of the Holding ensure a continuous dialogue with stakeholders of TotalEnergies. The Sustainability & Climate Division manages relations between the Company and civil society, represented notably by NGOs, as well as large institutions and multilateral agencies (e.g. UN Global Compact).

Supporting its suppliers with sustainable development.

TotalEnergies works with a network of more than 100,000 suppliers and subcontractors worldwide. The Company works to build lasting relationships with its suppliers based on fundamental principles derived from various international frameworks, such as the Universal Declaration of Human Rights and the OECD Guidelines. TotalEnergies provides training for its buyers, educates and engages its suppliers with sustainable development issues, incorporates social and environmental criteria into its purchasing activities, evaluates its suppliers and supports them in continually improving their performance. The identification, analysis and prioritization of the risks of impacts on human rights, people’s health and safety and the environment as a result of suppliers’ activities provide an essential basis for structuring dialogue with suppliers. Audits, awareness-raising sessions, surveys and questionnaires, as well as annual events such as Suppliers Day, are the main tools for ensuring dialogue.

Dialogue with customers

The Company regularly gathers opinions and suggestions from its customers with the aim of improving its products and services. This includes satisfaction surveys, discussion groups and online platforms where customers can share their feedback.

See chapter 5.1.3.2 "Interests and views of stakeholders (SBM-2)" of the 2024 Universal Registration Document